Terms & Conditions Courses
CUSTOMER SATISFACTION POLICY
At all times, The HubStudio will endeavour to facilitate your needs, and provide the most fair, and suitable outcome for both parties. The below terms and conditions are best practice policies to ensure we can maintain a high standard and quality service to all our customers.
WHEN APPLYING FOR ANY COURSE
Please make 100% sure you are available for the course BEFORE agreeing to these terms and conditions. Once you have agreed by ticking the box in the courses submission form and / or in writing YOU ARE FULLY BOUND TO THE TERMS AND LIABLE TO PAY FOR THE COURSE IN FULL REGARDLESS OF HOW MANY CLASSES ARE ATTENDED UNLESS YOU CANCEL YOUR PLACE AS PER THE TERMS SET OUT IN THIS AGREEMENT. If you are not accepted onto the course, you will not be held liable to pay. Once we have received your acceptance onto a course we will replied to you with an invoice for payment by a set due date. Payment is to be made no later than the due date stated on the invoice. Please note that prior to payment we cannot guarantee your place on any course.
CANCELLATIONS MADE BY YOU
If for whatever reason you wish to cancel your place on a course, you must notify us via email as per the further terms listed below pertaining to your chosen course. Often at this stage it can be difficult to find a suitable replacement, however we’ll do our best to facilitate the changes, if at all possible.
Pro-School & Hub+Plus Programming : This is any course that is NOT our one-year part time Ensemble or 20Wk Emerging Program/s. For further clarification please contact the studio. After seven (7) days prior to the commencement of the course, you are no longer eligible for a refund or cancellation of place. Any cancellations requested after the seven (7) days cut off are non-refundable and payable in full if they haven’t not yet been paid. If you have chosen the instalment payment option you are liable to pay as per the agreed instalment schedule. In the case where you have passed the seven day cut off and can no longer attend the course, the fee maybe be transferred as a credit, at the discretion of the The HubStudio, and cannot be guaranteed. Failure to pay after agreeing to the terms and conditions does not automatically cancel your place off the program, and you will still be liable to pay regardless after the due date of the invoice, or after the start date of the course. A cancellation fee of $40.00 administration can be charged for a genuine cancellation, unless a transfer to another program is agreed upon.
IF WE MAKE CANCELLATIONS
Rarely we have to move or cancel a class due to unforeseen circumstances such as teachers sickness or unavailability. In these circumstance we will do our best to find a new time to accomodate everyone. We do not offer refunds for single class movements. Due to the current Corona virus all classes postponed will not be offered refunds until such time as we can re-asses our ability to offer a refund or credit. Up until such time there are no-refund available on upcoming or current programs.
MAILING LIST & GENERAL INFORMATION ON COURSES
Please note by agreeing to these terms and conditions you also give consent to be subscribed to any potential HubStudio mailing lists and marketing material. To opt-out at any time simply follow the link provided. From time to time, we may make direct contact with your for a course we feel you would be interested in.
The HubStudio will endeavour to run all classes face to face unless otherwise notified.You understand and agree that if the course does need to be run in another format, including the possibility of online classes, you will not be entitled to a refund on all or any part of the fee. You agree and understand that the course coaches, location of the classes, schedule of teaching blocks, and outcomes could be subject to change at the discretion of the course director and that we will seek to provide the highest quality training available regardless.
It is expressly understood that The HubStudio is required to and will, follow any potentially mandated COVID Guidelines as set out by the NSW Government and the Australian Federal Government which may effect the ability to run the class face to face. In this circumstance as stated above a suitable alternative will be provided.
GENERAL HEALTH AND SAFTEY
The HubStudio will adhere to Government Health Guidelines at all times, and provide a safe training environment. If sickness does occur or is suspected to occur, you agree to take all necessary steps to avoid any contamination of other class members, including following all necessary COVID regulations.
You agree and understand to take responsibility and care of your own physically abilities and limitations at all times, and to take responsibility for your own risk assessment of tasks. You agree that if you do not want to partake in any activity that you will notify the coaches immediately. The HubStudio respects all participants rights to personal and emotional safety at all times.
You agree and understand that from time to time, and very occasionally The HubStudio may take pictures, video and/or any other type of media, including edited content for the purposes of promoting the studio. If you see any type of media with your image or likeness being used, you are within your rights to make a request for us not to use the media. We understand that you personal image is important, and will do our best to comply as best as is possible and remove of discontinue use of your image. Its is understood your image and/or likeness will only be used in promotion of The HubStudio and not for any other purpose.
HOW TO MAKE INSTALMENT PAYMENTS
Instalment payments can only be made with prior arrangement to the studio. If you have ticked the course application page to make instalment payments this does not automatically entitle you to make instalment payments. If agreed upon to make an instalment payment, please keep hold of the invoice and make payment using the bank transfer details on the bottom i.e the BSB Account and Name. Pay the amount and clearly type your name and the invoice number on the description and we’ll track it against the balance. You will receive automatic payment reminders as well. If no regular instalments are being made then the Hub Team will be in contact for additional follow up. Final payment must be made by no later than the due date on the invoice. If you have further questions please contact us.
HOW TO MAKE PAYMENT IN FULL
To make a payment in full, please either click the pay now button on the top of the invoice, or use the BSB and account details on the invoice to send an Electronic Funds Transfer. Cash payments will need to be made in person in the office.
If you have any further questions or queries, regarding these terms and conditions, please don’t hesitate to contact us directly on (02) 9212 0522 / info@ thehubstudio.com.au between the hours of 10am – 5pm Monday – Friday.