Terms & Conditions Courses
CUSTOMER SATISFACTION POLICY
At all times, The HubStudio will endeavour to facilitate your needs, and provide the most fair, and suitable outcome for both parties. The below terms and conditions are best practice policies to ensure we can maintain a high standard and quality service to all our customers.
WHEN APPLYING FOR ANY COURSE
Please make 100% sure you are available for the course BEFORE agreeing to these terms and conditions. Once you have agreed by ticking the box in the courses submission form and / or in writing YOU ARE FULLY BOUND TO THE TERMS AND LIABLE TO PAY FOR THE COURSE IN FULL REGARDLESS OF HOW MANY CLASSES ARE ATTENDED UNLESS YOU CANCEL YOUR PLACE AS PER THE TERMS SET OUT IN THIS AGREEMENT. If you are not accepted onto the course, you will not be held liable to pay. Once we have received your acceptance onto a course we will replied to you with an invoice for payment by a set due date. Payment is to be made no later than the due date stated on the invoice. Please note that prior to payment we cannot guarantee your place on any course.
CANCELLATIONS MADE BY YOU
If for whatever reason you wish to cancel your place on a course, you must notify us via email as per the further details below pertaining to your chosen course. Often at this stage it can be difficult to find a suitable replacement, however we’ll do our best to facilitate the changes, if at all possible.
Pro-School & Hub+Plus Programming : This is any course that is NOT our one-year part time Ensemble or 20Wk Emerging Program. For further clarification please contact the studio. Any cancellations requested after the seven (7) days cut off are non-refundable and payable in full if they haven’t not yet been paid. The fee for the course may be transferred as a credit, at the discretion of the The HubStudio, and are not guaranteed. Failure to pay after agreeing to the terms and conditions does not automatically cancel your place off the program, and you will still be liable to pay regardless after the due date of the invoice, or after the starts date of the course. At all times a cancellation fee of $40.00 administration will be charged for a genuine cancellation, unless a transfer to another program is agreed upon.
Emerging School Programming: This is only relevant to our one-year part time Ensemble OR the 20Wk Emerging Actor Programming. Any cancellations requested after the fourteen (14) days cut off are non-refundable and payable in full if they haven’t not yet been paid. If you sign up for the program inside fourteen days prior to the course beginning you will be held to these terms regardless. The fee for the course may be transferred as a credit, at the discretion of the The HubStudio, and are not guaranteed. Failure to pay after agreeing to the terms and conditions does not automatically cancel your place off the program, and you will still be liable to pay regardless after the due date of the invoice, or after the starts date of the course. At all times a cancellation fee of $75.00 administration will be charged for a genuine cancellation, unless a transfer to another program is agreed upon.
IF WE MAKE CANCELLATIONS
Rarely we have to move or cancel a class due to unforeseen circumstances such as teachers sickness or unavailability. In these circumstance we will do our best to find a new time to accomodate everyone. We do not offer refunds for single class movements. If a whole class series is moved you will be entitled to a credit note for the next series or a full refund if you can’t attend the new dates.
MAILING LIST & GENERAL INFORMATION ON COURSES:
Please note by agreeing to these terms and conditions you also give consent to be subscribed to any potential HubStudio mailing lists and marketing material. To opt-out at any time simply follow the link provided. From time to time, we may make direct contact with your for a course we feel you would be interested in.
HOW TO MAKE INSTALMENT PAYMENTS
Instalment payments can only be made with prior arrangement to the studio. If you have ticked the course application page to make instalment payments this does not automatically entitle you to make instalment payments. If agreed upon to make an instalment payment, please keep hold of the invoice and make payment using the bank transfer details on the bottom i.e the BSB Account and Name. Pay the amount and clearly type your name and the invoice number on the description and we’ll track it against the balance. You will receive automatic payment reminders as well. If no regular instalments are being made then the Hub Team will be in contact for additional follow up. Final payment must be made by no later than the due date on the invoice. If you have further questions please contact us.
HOW TO MAKE PAYMENT IN FULL
To make a payment in full, please either click the pay now button on the top of the invoice, or use the BSB and account details on the invoice to send an Electronic Funds Transfer. Cash payments will need to be made in person in the office.
If you have any further questions or queries, regarding these terms and conditions, please don’t hesitate to contact us directly on (02) 9212 0522 / info@ thehubstudio.com.au between the hours of 10am – 5pm Monday – Friday.