The HubStudio Terms & Conditions
CUSTOMER SATISFACTION POLICY
At all times, The HubStudio will endeavour to facilitate your needs, and provide the most fair, and suitable outcome for both parties. The below terms and conditions are best practice policies to ensure we can maintain a high standard and quality service to all our customers.
WHEN APPLYING FOR ANY COURSE
Please make 100% sure you are available for the course BEFORE agreeing to these terms and conditions. Once you have agreed by ticking the above box YOU ARE FULLY LIABLE TO PAY FOR THE COURSE IN FULL REGARDLESS OF HOW MANY CLASSES ARE ATTENDED. If you are not accepted onto the course, you will not held be liable to pay. Confirmation of acceptance onto a course will be emailed to you directly with an invoice. Upon receipt of the invoice you hereby agree to pay the full amount and by no later than the due date stated on the invoice. If you have opted for the direct debit payment system, you agree to return the emailed Direct Debit Request (DDR) Form within two days of receipt with the correct banking information and agree to have the appropriate funds available at all times, as per the payment schedule. If for some reason the DDR Form isn’t filled out, at any stage before or after a course, you will still be required to pay the course amount in full. If for any reason you have not received the DDR Form, it is your responsibility to pay for the course and notify the studio. Please note that prior to payment we cannot guarantee your place on any course.
CANCELLATIONS MADE BY YOU
If for whatever reason you wish to cancel your place on a course, you must notify us via email within five (5) business days before the start of the first class. A REFUND WILL BE ISSUED ONLY IF YOUR PLACE CAN BE FILLED. Often at this stage it can be difficult to find a suitable replacement, however we’ll do our best to facilitate the changes, if at all possible. If a refund is approved it will incur an administration charge of $75. Any cancellations requested after the five (5) days cut off are non-refundable however may be transferred as a credit, at the discretion of the The HubStudio, and are not guaranteed.
IF WE MAKE CANCELLATIONS
Rarely we have to move a class due to unforeseen circumstances such as teachers sickness or unavailability. In these circumstance we will do our best to find a new time to accomodate everyone. We do not offer refunds for single class movements. If a whole class series is moved you will be entitled to a credit note for the next series or a full refund if you can’t attend the new dates. MAILING LIST: Please note by agreeing to these terms and conditions you also give consent to be subscribed to any potential HubStudio mailing lists and marketing material. To opt-out at any time simply follow the link provided.
If you have any further questions or queries, regarding these terms and conditions, please don’t hesitate to contact us directly on (02) 9212 0522 / info@ thehubstudio.com.au between the hours of 10am – 5pm Monday – Friday.